Returns & Refund Policy

At MAVOMAX, we want every purchase to feel right. If for any reason your order isn’t what you expected, our return and refund policy is designed to make the process clear, fair, and hassle-free.

Our Promise

We carefully select and inspect our products to ensure quality and reliability. But we also understand that sometimes things don’t work out. That’s why we allow eligible items to be returned within 30 days of delivery, provided they remain in their original condition and packaging.

How to Start a Return

To begin a return, simply contact our Customer Care team at support@mavomax.com  with your order number, the item(s) you wish to return, and the reason. Once approved, we’ll guide you through the steps and provide the return address. Returns without prior approval may not be accepted.

Refunds

Once your return has been received and inspected, we’ll notify you of the status. Approved returns will be refunded to your original method of payment. Depending on your bank or card issuer, it may take 7–10 business days for the credit to appear.

Exchanges

At this time, we do not offer direct product exchanges. If you’d like a different item, we recommend returning your original purchase and placing a new order.

Non-Returnable Items

For safety and hygiene reasons, certain products may be considered final sale and are not eligible for return. This will always be clearly indicated on the product page.

Damaged or Incorrect Items

If your order arrives damaged, defective, or not as described, please contact us within 7 days of delivery. Include photos and details so our team can resolve the issue quickly—either by sending a replacement or issuing a full refund.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Original shipping fees are non-refundable.

A Fair Approach

We know returns are not fun—for you or for us. That’s why our policy is built on fairness: simple rules, clear communication, and respectful service. Our goal is not just to sell products but to build trust, and that means standing by our customers when things don’t go as planned.

Need help?
For any questions about returns, refunds, or product issues, reach out to support@mavomax.com. Our Customer Care team is here to help.